Terms of Service

Last Updated:

1. Introduction

Collision Repair AI ("CRAI", "we", "our", "us") is operated by Ryckman Apps LLC, a Maryland limited liability company. These Terms of Service ("Terms") govern your access to and use of the Collision Repair AI website, CRAIG analysis tool, GetMoreLabor.com, and any related services (collectively, the "Services").

By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility & Accounts

You must be at least 18 years old to use the Services. You are responsible for maintaining the confidentiality of your account login information and for all activity under your account. You agree to notify us immediately of any unauthorized access to your account.

3. Nature of the Service (Critical)

The Services provide AI-assisted analysis of estimate documents for research, training, and review purposes only. CRAI is not a replacement for OEM manuals, OEM subscription services, ALLDATA, Mitchell, or any proprietary repair information database. CRAI does not partner with any OEMs or licensed information providers.

The Services may reference publicly available information, generic repair guidance, or user-supplied PDFs. CRAI does not guarantee the accuracy, completeness, or applicability of any result. Users must always verify all procedures through OEM documentation and professional judgment.

3.1 OEM Information Disclaimer

CRAI does not provide, generate, or substitute for official OEM repair procedures or instructions. Any information provided by the Services is for informational and educational purposes only. Users must obtain proper OEM documentation and follow manufacturer guidelines for all repair work.

3.2 Insurance and Claims Disclaimer

CRAI is not responsible for:

• Insurance claim decisions, approvals, or denials
• Supplement negotiations or payment disputes
• Insurer audits or claim reviews
• Repair cost estimates or labor rate determinations
• Compliance with insurer guidelines or requirements

The Services are intended to assist collision repair professionals in their work, not to influence insurance claim outcomes.

4. Acceptable Use

You agree not to:

• Upload unlawful, harmful, defamatory, or copyrighted content without permission
• Use CRAI to generate or substitute for official OEM repair procedures or instructions
• Use CRAI for insurer-side auditing, claim denial automation, or claim manipulation
• Reverse engineer, scrape, or attempt to extract the underlying AI models or algorithms
• Attempt to access unauthorized areas or compromise security
• Use the Services in any manner that could damage, disable, or impair the Services
• Violate any applicable laws or regulations

5. User Content & License

You retain ownership of all documents and text you upload ("User Content"). You grant CRAI a limited, non-exclusive, revocable license to process, analyze, and store User Content solely to operate the Services and provide analysis results to you.

User Content may be reviewed by humans for debugging, quality improvement, security monitoring, or misuse detection. We will not share your User Content with third parties except as required by law or to operate the Services (e.g., AI model providers).

6. AI Model Providers

The Services may use AI models from OpenAI, Anthropic, Google, or any other legitimate U.S.-compliant provider, including locally hosted models or fine-tuned variants. CRAI does not use AI systems based in or controlled by entities in jurisdictions prohibited by U.S. law.

6.1 AI Model Limitations

CRAI makes no warranties regarding:

• Accuracy or reliability of AI-generated results
• Availability or uptime of AI model providers
• Consistency of results across different AI models or versions
• Suitability of AI results for any particular purpose

CRAI may change model providers, model versions, or processing methods at any time without notice. AI models may produce inaccurate, incomplete, or misleading results. Users must independently verify all AI-generated information.

7. Data Retention

CRAI retains User Content and analysis results for up to 12 months, unless you request deletion earlier. We may shorten retention periods at any time and make no guarantee that historical data will always be retrievable. Deleted data may persist in backups for up to 90 days.

8. Payments, Credits & Subscriptions

Services operate on prepaid "Hours" (credits) and optional monthly subscriptions. All purchases are processed through Stripe, Inc.

8.1 Credits (Hours)

• One-time credit purchases never expire
• Unused credits roll over indefinitely
• Credits are non-transferable
• Credit usage is deducted per analysis request

8.2 Subscriptions

• Auto-Renewal: All subscriptions automatically renew monthly until cancelled
• Cancellation: You may cancel anytime from your account dashboard or by contacting support at info@collisionrepairai.com
• Cancellation Effect: Cancellation takes effect at the end of the current billing period
• Credits: Monthly subscription credits are added at the start of each billing period and roll over if unused

8.3 Refund Policy

• Used credits are non-refundable
• Unused credits from one-time purchases may be refundable within seven (7) days of purchase at CRAI's sole discretion
• No refunds for subscription renewals once a billing period begins
• No refunds for partial months or unused subscription credits

8.4 Pricing Changes

CRAI may change pricing at any time with at least 30 days' notice to active subscribers. Existing subscriptions will be honored at the original price until cancelled or until the notice period expires.

8.5 Taxes

Prices do not include applicable sales tax. Maryland sales tax and other applicable taxes will be added to purchases where required by law.

9. Copyright & DMCA Safe Harbor

If you believe copyrighted material has been improperly uploaded to CRAI, please submit a DMCA notice to:

Email: info@collisionrepairai.com
Designated Agent: Ryckman Apps LLC
Address: Available Upon Request

See our DMCA Policy for complete notice requirements.

10. Disclaimers

The Services are provided "AS-IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

CRAI does not guarantee:

• Accuracy, completeness, or reliability of AI-generated results
• Compliance with OEM procedures, insurer guidelines, or industry standards
• Availability, uptime, or uninterrupted access to the Services
• That the Services will be error-free or secure
• That defects will be corrected
• That User Content will be preserved or recoverable

CRAI is not responsible for:

• Losses related to supplement negotiations, repair outcomes, or payment disputes
• Insurance claim decisions, approvals, denials, or audits
• Vehicle safety, repair quality, or compliance with regulations
• Errors or omissions in AI-generated analysis
• Third-party service interruptions (including AI model providers)
• Data loss, corruption, or unauthorized access

11. Limitation of Liability

To the fullest extent permitted by law, Ryckman Apps LLC's total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to CRAI in the past three (3) months, or $100, whichever is greater.

In no event shall Ryckman Apps LLC be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage
• Costs of procurement of substitute services
• Any damages arising from use or inability to use the Services

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if CRAI has been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ryckman Apps LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Repair work performed based on information from the Services
• Insurance claims or disputes related to your use of the Services

13. Termination

CRAI may suspend or terminate your account at any time, with or without notice, for any violation of these Terms, suspected fraud, abuse of the Services, or any other reason at our sole discretion.

Upon termination:

• Your access to the Services will be immediately revoked
• Unused credits may be forfeited (no refund for violations)
• Your User Content may be deleted
• Sections 10-15 of these Terms survive termination

14. Governing Law & Dispute Resolution

These Terms are governed exclusively by the laws of the State of Maryland, without regard to conflict of law principles. You agree that any dispute arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Maryland, and you consent to personal jurisdiction in those courts.

14.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the breach, termination, enforcement, interpretation, or validity thereof) shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Maryland, and the arbitrator's decision shall be final and binding. You agree to waive any right to a jury trial.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

14.2 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in or lead a class action lawsuit, class arbitration, or any other representative proceeding. This waiver applies to claims brought against CRAI, its officers, directors, employees, agents, and affiliates.

If a court or arbitrator determines that this class action waiver is unenforceable, then the arbitration agreement in Section 14.1 shall be null and void, and the dispute shall be resolved in court in accordance with the governing law provisions.

14.3 Small Claims Court

Notwithstanding the arbitration provisions above, either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.

15. Changes to These Terms

We may update these Terms at any time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services after changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and DMCA Policy, constitute the entire agreement between you and CRAI regarding the Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. CRAI may assign these Terms at any time without notice.

16.5 Force Majeure

CRAI is not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Export Controls and International Use

The Services may be subject to U.S. export control laws and regulations. You agree not to use the Services in violation of any U.S. export embargo, restriction, or regulation. You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services.

CRAI makes no representation that the Services are appropriate or available for use in locations outside the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

17. Contact Information

For questions about these Terms, please contact us:

Email: info@collisionrepairai.com
Company: Ryckman Apps LLC
Website: collisionrepairai.com